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Refund Policy

Refund Policy

Refund Policy for rosebalston.com

Last Updated: 23 February 2025

This Policy governs refund requests for digital content, memberships, and event bookings.

1. Digital Content & Subscriptions

Due to the immediate nature of digital storytelling and lecture access, refunds are generally not provided once content has been accessed. We encourage users to view Rose’s public videos and “About” section to ensure her style meets their expectations before purchasing.

2. Guided Tours & Speaking Engagements

Refunds for live events or tours are subject to the specific cancellation window provided at the time of booking.

3. Eligibility for Refunds

Refunds may be considered in the following cases:

  • Technical Malfunctions: If a digital lecture fails to load and our support team cannot resolve the issue.

  • Billing Errors: Verified overcharges or duplicate payments via MamoPay.

4. Refund Denial

Refunds will not be issued for:

  • Subjective dissatisfaction with the “storytelling” style or artistic interpretations.

  • Change of intent after the content has been viewed.

5. Contact

For any questions regarding these policies, please reach out via the [Contact Us] page on rosebalston.com.